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Zaui Blog

Insightful stories, tips, and strategies for modern transport and tours operators.

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Blog
April 29, 2021

4 Guest-Centric Online Booking Engine Features For Tour Operators

Learn how Zaui online booking engine's guest-centric features can help tour and transport operators create a frictionless booking experience.

Product
Blog
April 22, 2021

Zaui Connect 101: Reselling & Cross-Selling Locally

Learn how Zaui Connect simplifies cross-selling for tour and transport operators by letting automated, real-time connections with Zaui users.

Product
Blog
February 17, 2021

Zaui Software Joins Stripe Verified Partner Program to Help Tourism Operators Securely Accept Bookings

As a Stripe Verified Partner, Zaui offers a secure, integrated payments solution to operators. Learn more about the Zaui-Stripe partnership.

Partnership
Blog
February 2, 2021

Introducing the Pricing Table for Point-to-Point Transportation Operators

Learn about the NEW pricing table in the Zaui reservation system that can easily display price routes for point-to-point transport operators.

Product
Blog
December 17, 2020

A Holiday Message from our CEO

2020 has been anything but a normal year, but I’m truly amazed by the accomplishments of the Zaui team, even during these challenging times.

People & Culture
Blog
October 14, 2020

Just Arrived: Self Edit Bookings

The self-edit feature on the NEW booking engine helps guests edit booking details and process additional payments and refunds while editing their bookings.

Product
Transportation
Blog
October 9, 2020

A Reservation App to Make Bookings Easy While on the Go for iOS and Android

Zaui enhanced mobile experience for transportation and tour operators to help them grow bookings on the go. Learn about our reservation app.

Product
Blog
September 27, 2020

Getting Zaui Savvy: Say Hello to our New Knowledge Base🎓

Zaui is thrilled to unveil a refreshed Knowledge Base, a self-serve library of all things Zaui available 24/7. Learn more here.

Product
Blog
September 24, 2020

Keeping it in the Bubble: Introducing Private Tours

The NEW Private Tours feature allows operators to hop into Zaui’s Back Office and simply select the Private Tour flag to start offering private experiences.

Product
Blog
September 16, 2020

Announcing Our New Integration with Klook

We’re excited to announce a new partnership and integration with Klook, world-leading travel activities and services booking platform.

Partnership

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FAQS

Frequently Asked Questions

Everything you need to know about how our travel booking software can elevate your business.
Is there a long-term contract or commitment?

No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.

Are there any hidden charges?

Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.

How does payment processing work and what fees apply?

Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.

What support and onboarding are included? Are there any extra costs?

Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.

Can I try Zaui before buying?

You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.

Can I change my plan (upgrade/downgrade) later?

Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.

Are there fees for offline or manual bookings?

No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)

Are all features included, or do I need to pay for add-ons?

All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.

Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.

Extra accounts- unlimited agents, resellers, user