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Zaui Blog

Insightful stories, tips, and strategies for modern transport and tours operators.

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Blog
October 14, 2020

Just Arrived: Self Edit Bookings

The self-edit feature on the NEW booking engine helps guests edit booking details and process additional payments and refunds while editing their bookings.

Product
Transportation
Blog
October 9, 2020

A Reservation App to Make Bookings Easy While on the Go for iOS and Android

Zaui enhanced mobile experience for transportation and tour operators to help them grow bookings on the go. Learn about our reservation app.

Product
Blog
September 27, 2020

Getting Zaui Savvy: Say Hello to our New Knowledge Base🎓

Zaui is thrilled to unveil a refreshed Knowledge Base, a self-serve library of all things Zaui available 24/7. Learn more here.

Product
Blog
September 24, 2020

Keeping it in the Bubble: Introducing Private Tours

The NEW Private Tours feature allows operators to hop into Zaui’s Back Office and simply select the Private Tour flag to start offering private experiences.

Product
Blog
September 16, 2020

Announcing Our New Integration with Klook

We’re excited to announce a new partnership and integration with Klook, world-leading travel activities and services booking platform.

Partnership
Blog
August 26, 2020

Zaui Software Partners with Reserve with Google

Zaui, the leading reservation system for transportation and tour operators, announced its partnership with Reserve with Google.

Partnership
Blog
August 18, 2020

6 Online Booking Best Practices for Tour and Activity Operators

Here are the online booking best practices for tourism operators to make sure no one leaves your website without making a booking.

Tips & Tricks
Tours & Activities
Blog
July 22, 2020

Restarting Safely: Perspectives from a Medical Professional & NEW Features from the Zaui LAB

We’ve teamed up with a medical professional and frontliner Dr. Adam Lund of Odyssey Medical to gain some insights on COVID-19.

Tips & Tricks
Blog
June 17, 2020

How SKY HELICOPTERS is Rebounding from COVID-19

SKY HELICOPTERS explains their approach to reopening. Zaui hopes these stories provide tips and inspiration for tour and transportation operators can use.

Customer Story
Blog
April 28, 2020

What will the Travel and Tech Industry Look Like When the Dust Settles?

What will the travel and technology landscape look like post Covid-19? Zaui CEO Kory Fawcett shares his insights.

COVID

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FAQS

Frequently Asked Questions

Everything you need to know about how our travel booking software can elevate your business.
Is there a long-term contract or commitment?

No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.

Are there any hidden charges?

Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.

How does payment processing work and what fees apply?

Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.

What support and onboarding are included? Are there any extra costs?

Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.

Can I try Zaui before buying?

You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.

Can I change my plan (upgrade/downgrade) later?

Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.

Are there fees for offline or manual bookings?

No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)

Are all features included, or do I need to pay for add-ons?

All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.

Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.

Extra accounts- unlimited agents, resellers, user