Empower Your Guests with 24/7 Self-Service
Empower your guests. Simplify operations.
Give your customers control with Zaui’s self-serve tools. From managing bookings to updating profiles, guests enjoy a seamless experience, while your team spends less time on support.
Key Features
Customer Dashboard
- A secure login where each guest can update personal details, contact info and preferences.
- All customer data stays in one place, so profiles are always up-to-date.
Booking History & Documents
- Guests instantly see every past and upcoming reservation.
- Digital tickets, invoices and receipts are available for download at any time – no staff help needed.
Self-Service Booking Management
- Travellers can cancel or reschedule (per your policies), add extras (like luggage or upgrades), or pay outstanding balances on their own.
- They “review or amend their travel plans without needing to contact the business directly,” which cuts routine inquiries.
Automated Confirmations & Alerts
- Zaui sends instant booking confirmations, payment receipts and reminders automatically.
- Customers stay informed by email or SMS, so your staff doesn’t have to manually follow up.
Mobile-First & Branded
- The portal is fully responsive and designed for on-the-go use.
- Travelers can manage bookings from smartphones or tablets, and the interface can be customized with your colors and logo for a seamless brand experience.
Integration-Ready
Seamlessly connects with Zaui booking engines, POS, and third-party tools to provide a complete view of your business.
Trusted by Operators Like You
“The cost is minimal compared to other systems, and the customer service is awesome. Zaui pays for itself by reducing manpower alone”
Mike
“What took me 10 hours to update now takes 15 minutes. It’s so freaking easy. The layout’s logical, the flow’s even better.”
Mike
“Zaui has always been really receptive to our needs and developed a lot of tools we asked for.”
Kevin Pearce
“We wake up to 40 new bookings each day automatically scheduled and paid for. Without Zaui, we would not have been able to grow like this.After switching, we saw an enormous increase in online bookings”
Alex
“We were motoring toward Armageddon before Zaui. “Zaui transformed our operations overnight; we saw 20 % year‑over‑year growth and can generate a week’s travel report in 30 seconds”
Niall Mckeever
“Zaui allows us to be creative. We’re in it for the long road. Zaui enabled us to scale”
Galveston Express
“We chose Zaui because of its price and transportation capabilities; we pay only 1.25 % of bookings plus a small flat fee; onboarding was straightforward; dynamic pricing increases revenue and balances demand; and we can send road‑closure notifications with one button”
Shayne Hulbert
“From the get‑go, getting everything sold and organized online was great with Zaui.”
Dean
“Zaui’s phone and email support quickly resolves issues”
Founder
“Zaui sends automated Smartwaiver links and text reminders. We can check 60 people in 15 minutes, it's incredible.”
Dean
“All in all, it works amazing compared to what we had when I first started. It’s just so easy to use, and I’m so happy with having so much more control in being able to contact clients. We have made great use of your notifier system. I absolutely love it.”
Taela
Frequently Asked Questions
Yes. Once a trip is booked, the customer can log into their account at any time to modify details or cancel/reschedule (within your policy). All changes update instantly in your Zaui system, so you’re always in sync
Because guests handle common tasks themselves, support calls and emails drop dramatically. As Zaui notes, customers can manage their own itineraries “without needing to contact the business directly,” freeing your team to focus on complex issues.
No. Guests either create a login during booking or are prompted to register afterward. Once they have an account, they use the same portal for every trip. This single sign-on access makes it easy for customers to return and book more.
Absolutely. The portal uses industry-standard encryption and integrates with your existing security settings. It’s also built mobile-first, so it works flawlessly on smartphones and tablets. Your guests get a modern, app-like experience, and you get a consistent, professional interface.
Yes. you can match the portal’s look and default language to your branding. From colors and logos to multi-language support, the portal is fully customizable so it feels like a natural extension of your website.
