Fraud Blocker
September 24, 2020
7 min read

Keeping it in the Bubble: Introducing Private Tours

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Depending on where you’re located in the world, travel may be making its slow, gradual return. But in this climate of uncertainty, many (ourselves included!) are erring on the side of caution and limiting our interactions to our close bubbles and making changes into how and who we travel with.

At Zaui, we’re excited to unveil our NEW Private tours feature to help businesses easily offer private alternatives in response to COVID-19 restrictions.

Available within the NEW Booking Engine, the feature allows operators to hop into Zaui’s Back Office, and simply select the Private Tour flag to start offering private experiences.

Getting the Most Out of Private Tours

For Tour, Activity and Private Rental Operators: To accommodate the return and demand for travel, establishing a thoughtful guest health and safety plan is a given, but adapting your products by offering private group alternatives will be a crucial part of rebuilding travel confidence.

 

Private tours feature for tour and transport operators

✨ Here are some of the areas where Private Tours shines:

  • Capacity and Inventory Management: With the NEW Private Tour feature, manage your capacity by assigning a maximum of a single group booking to limit interactions and contact. The Private Tour feature also takes care of the heavy lifting by helping you share resources, address inventory and availability challenges and minimize manual workflows.
  • Distribution: Just like your regular offerings, your private tours are resellable through OTAs and Zaui Connect.
  • Upsell Opportunities: To maximize visibility and awareness, private tour experiences can also be displayed alongside your regular offerings, and easily bookable at an additional fee of your choosing.
  • The Charter Experience: For tour companies who are required to limit groups to a single household (equipment with confined space such as helicopters, buses etc.) the process for single group bookings made on this is automatically marked private.

And finally for guests: The feature not only provides operators with the ease of offering private experiences but gives guests the peace of mind and confidence to book, knowing they can safely enjoy their experience with close ones.

“As the pandemic's impact on the travel industry continues, it was clear that our customers needed some extra support when it came to offering safe, private experiences for their guests. We built the Private Tours feature for operators to make reserving and managing private tours easy, and for guests to be able to book with confidence within their bubble” - Brittany Precious, Product Manager, Zaui Software.

💫 Opening Up Future Opportunities for Winter 2021 and Beyond!

And in the far-off COVID-free future, the Private Tour feature opens up a world of possibilities when it comes to celebrating special occasions and small group outings this coming winter (for folks in the Northern Hemisphere ❄️ )—whether it be family vacations, engagements, stag parties, corporate outings, ski and sledding tours and more. There're a lot more opportunities Private Tours is capable of unlocking!

Start Taking Advantage of Private Tours

Zaui Customers, learn more about Private Tours or other C-19 features within Zaui you can take advantage of during these changing times. Connect with our Customer Success team today.

Not a Zaui customer yet? Book a demo with our Zaui Experts to discuss how our features can help you survive and thrive in the pandemic and beyond.

About Zaui Software

Headquartered in Vancouver, Canada - Zaui is an independently owned, enterprise-grade reservation technology platform, powering tours and activities worldwide.

For over two decades, Zaui’s online tours and activities reservation management system has helped operators drive their business forward - growing bookings, simplifying manual operations and connecting their business to more guests, community partners and online marketplaces.

Behind the cutting-edge technology is a mighty group of talented, collaborative Zauians, united by a shared vision of shaping best-in-class booking platforms that stand the test of time. To learn more visit zaui.com or book a demo here.

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Frequently Asked Questions

Everything you need to know about how our travel booking software can elevate your business.
Is there a long-term contract or commitment?

No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.

Are there any hidden charges?

Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.

How does payment processing work and what fees apply?

Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.

What support and onboarding are included? Are there any extra costs?

Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.

Can I try Zaui before buying?

You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.

Can I change my plan (upgrade/downgrade) later?

Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.

Are there fees for offline or manual bookings?

No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)

Are all features included, or do I need to pay for add-ons?

All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.

Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.

Extra accounts- unlimited agents, resellers, user