2020 has been anything but a normal year, but in hindsight, I’m truly amazed by how far our Zauians have come, and the accomplishments achieved even with the year’s challenges.
I’m happy to say though, that if anything, we’ve come out of this much stronger, resilient, and determined to make an impact in restech and our greater tourism community.
🌟 Wrapping up the Year — Bright Spots & Notables for 2020
✅ Customer First
When the pandemic struck, we wanted to ensure our customers had the tools they need to survive, then thrive.
The ripple effect of travel bans and restrictions meant a flood of cancellations and refunds for our customers and major disruptions to cash flow.
Understanding these challenges, Zaui offered relief payments and programs where we could. This meant, goodwill solutions such as putting our customers' systems on hold or in hibernation as they navigated through the tricky months, figuring out the appropriate next steps for their business whether it would be to hunker down for the time being or resume operations next year.
We also assembled a resource centre for further business guidance, financial aid resources, and a dose of inspiration and positivity.
At the end of the day, it was essential our customers were able to count on us and for our team to provide support where we could. This will continue to be a value we uphold in 2021 and beyond.
✅ Innovation Never Stops - Operations, Self-Service and Revenue Generation Features to Support Our Community
Pandemic or not, it was crucial to keep the spirit of innovation alive at Zaui. But it was also clear our business and the product roadmap needed to adapt to the changing landscape and new realities.
Specifically, our customers needed an alternative way of generating revenue and operational support when running on a skeleton crew.
In 2020, we were able to introduce and release operations and self-service consumer features to really help lighten the load, as well as revenue generation solutions that serve as new ways for our operators to succeed.
Here's a quick list:
- *NEW* Online Booking Engine to help keep your operations safe by taking your bookings 100% online and contactless
- Private Tours to offer guests a safe, private experience simply by converting standard tours to private bookings.
- Self Editable Bookings enables your guests to make simple booking changes when plans change, so your team won’t have to.
- Service Disruptions help communicate route disruptions and cancellations effectively to potential and booked guests.
- Experience Gift Cards make great experiential gifts, and for operators, a revenue-generating option for boosting sales during the holidays and low season.
- COVID Waivers & Pre Arrival Questions
- Simple Inventory Management & Price Change Options
✅ Partnerships in 2020
Forging long-lasting relationships has always been important to Zaui. In 2020, we announced a few exciting partnerships including being named a Stripe Verified Partner, and integrations with Reserve with Google and Klook, which will lay the groundwork for stable, secure payments as well as an expansive distribution network when travel is on the rebound.
🚀 What Does the Future Hold for Zaui and Travel in 2021 and Beyond
For Travel - What we can look forward to is the rollout of vaccines, a signal for us all to anticipate a return to travel in Q3 2021, first with business travel then followed by leisure. In the time being, domestic tourism remains a great opportunity to attract locals and for locals to be able to explore and appreciate their own backyard while showing their support.
For Zaui - Innovation never stops and there are always exciting features in the pipeline to boost consumer confidence, help operators balance operation demands and more.
Crisis calls for change, and luckily this trial by fire (2020) we’ve all been put through has made us more resilient, battle-hardened, and more driven to help deliver what we’ve always set out to do, make reservations easy, in the new year and beyond.
Related Posts
Why Zaui is the Ultimate Choice for Managing Walking Tours
Find out why Zaui is the ultimate choice for managing walking tours. With its comprehensive walking tour software, you can streamline operations, increase bookings, and enhance the overall guest experience. Learn more about its features and benefits here.
Frequently Asked Questions
No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.
Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.
Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.
Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.
You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.
Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.
No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)
All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.
Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.
Extra accounts- unlimited agents, resellers, user
