Fraud Blocker
November 24, 2022
7 min read

Meet the Zauian: Nirmala Arumugalingam

People & Culture
Table of contents

This month, we catch up with Nirmala Arumugalingam, our Software Developer.

As an experienced software engineer, her deep insights and broad experiences help us develop and maintain tools to keep Zaui software the best choice for tour and activity operators. With three years of Zaui experience to her credit, she now has an amazing knack for translating client feature requests into lines of code.

In her quiet time, Nirmala enjoys spending time with family and friends. Her favourite pastime is doing inspiring small projects with her son. And their next project in the pipeline is making a "Bird Nest!" 😊

What's your process while working on a new project?

Obtain initial requirements, understand the concepts, discuss with team members to explore more options, and analyze and make a list of tasks to be deliverable. Sometimes if I need help understanding the project, I will read relevant articles and also speak to the experts in the company.

What is the most exciting part of being a Software Developer at Zaui?

I believe learning is getting bigger in Zaui. Also, friendly co-workers make the experience more pleasant. I love the autonomy Zaui offers, which allows me to work in a way that suits me. Remote work options and bi-weekly Zaui days off also provide an excellent work-life balance. Zaui lets me enjoy working collaboratively as well as individually.

How have you been able to learn and grow at Zaui?

Certainly, with my experience, I learned a lot from Zaui— New tools for development, unit test and new languages. I'm basically a back-end developer, but Zaui gave me opportunities to learn front-end language as well. I am still learning how to implement new projects and release management. Also, I keep learning a lot about the tourism industry.

Do you have a routine that helps you stay productive?

Favourite quote of Nirmala, Software Developer of Zaui online booking system for tour operators

As I work remotely, getting fresh air before starting my work keeps me recharged. Throughout the day, I try to concentrate on a task, take breaks, and set small objectives to complete.

What was the favourite Zaui project and why?

ALL Zaui projects are my favourites. Each project gives me a chance to learn new things. Every aspect of it —exploring the code level, improving team collaboration, discussing roadblocks productively and finally, delivering a user-friendly feature for tour and activity operators—is a learning experience.

What does your workday look like?

My day begins with checking my emails to prioritize my tasks. We follow Agile Methodology; I attend meetings that plan and evaluate project tasks. Also, respond to other teams' requests and assist them. If I have a roadblock, I never hesitate to contact my team immediately to get help. I always make sure I help my teammates as well.

The best compliment you heard from your manager?

👆This 😊. My manager's appreciation made me feel like I did something to maintain the software development process and ensure the quality of the software.

What do you enjoy doing when you are not working?

Spending time with family and friends makes me feel alive. My son and I used to do some inspiring small projects. I know it sounds funny, but our present project is making a "Bird Nest!" I've come to realize that birds are excellant creative builders.

What's the most common question people ask when they find out what you do?

"Wow, the tourism industry! Then you know plenty about tours and offers. ": -)

What do you do to turn things around when you're having a bad day?

I often go for a walk to get some fresh air. It helps me distract my mind so I can be positive and fearless.

What advice would you give to new Zauians in their first month?

Take your time to understand the aspects of the software before you begin your actual work.

Rapid fire with Nirmala, Software developer of Zaui tour booking software

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FAQS

Frequently Asked Questions

Everything you need to know about how our travel booking software can elevate your business.
Is there a long-term contract or commitment?

No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.

Are there any hidden charges?

Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.

How does payment processing work and what fees apply?

Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.

What support and onboarding are included? Are there any extra costs?

Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.

Can I try Zaui before buying?

You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.

Can I change my plan (upgrade/downgrade) later?

Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.

Are there fees for offline or manual bookings?

No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)

Are all features included, or do I need to pay for add-ons?

All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.

Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.

Extra accounts- unlimited agents, resellers, user