Just in time for the holiday season, Zaui Software is happy to announce the release of our automated gift certificates feature, designed to make the sale of gift certificates a whole lot easier.
While Gift Certificates have long been a feature Zaui, previously they had to be created by a reservation agent, in the Zaui back office. Now, they can be sold online and delivered hands-free into the hands of the purchaser or recipient of the gift. Consider this our gift that gives your customers the gift of giving your experience to their loved ones! (Now try saying that fast, three times!)
Not offering gift certificate yet? Here are Four Reasons why gift certificates can benefit tourism operators.
Zaui Gift certificates can either be for a specific tour or activity, or they can be for a specific denomination. They can be easily redeemed either through the back office, or online on the check out page of the Zaui booking engine and they can be used to make multiple purchases until the balance is used up.
The 3 simple steps to setting up Online Gift Certificates in Zaui:
Step 1 : Internet Bookings Set up
Under the Settings menu, go to ‘Manage Internet Bookings’ and select the portal you want use to sell gift certificates.
Scroll down until you see the new ‘Gift Certificate Settings’ section.
Select the type or types of gift certificates you want offer then save changes to your portal. Make changes to any other portal(s) for which you want to enable gift certificates. If enabled, when you view your web portal, ‘Gift Certificates’ will be a new option in the header tab beside Activities (and Products and Packages if you have them).
Step 2 : Gift Certificate Format Settings
Next, under your settings menu, go to ‘Manage Notifications’ > Email/SMS and create a new ‘Gift Certificate Notification’. You will need to provide a name and subject for the gift certificate notification, make any cosmetic changes to the existing template, enable it then save when you are done. The purchaser of the gift certificate will receive a confirmation email, followed by a second email containing the gift certificate and its unique code, which the purchaser can print or forward to the recipient.
The recipient can redeem the gift code as normal, either online or in person/over the phone.
Step 3 : Update your Website and other Online Resources
Don’t forget to update your website over the holiday season to make it easy for visitors to see that you sell online gift certificates! Add direct links from your website and social pages to your gift certificate page in your Zaui booking engine, making it super easy for your visitors to make a purchase.
- We recommend you make at least one or two test gift certificate bookings so you can get familiar with them. Just don’t forget to cancel them when you’re done!
- The gift certificate purchaser has the choice to either email the gift certificate, or print it out and give it to the recipient
- Gift certificates can also be created in the back office, as previously.
- You can run three types of reports on gift certificates in Zaui: Unredeemed, Redeemend and Expired.
- Need some help? Registered Zaui Support users can access our detailed gift certificates article, otherwise we are available by phone an email as usual!