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Zaui Blog

Insightful stories, tips, and strategies for modern transport and tours operators.

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Blog
April 21, 2022

Tips on How to Hire and Train Tour Guides

Hiring new tour guides? Here are some tips for tour operators to help them hire guides and train them to be the best guide for your tours.

Tips & Tricks
Blog
April 14, 2022

Google Things to do: What Tour and Activity Operators Should Know in 2022

Industry News
Blog
April 12, 2022

How Prince of Whales Generated More Partnered Bookings with Zaui Booking System

Prince of Whales, a leading whale-watching tour company made more partnered bookings using Zaui online booking system. Learn how they did it!

Customer Case Studies
Blog
April 7, 2022

Custom Report Builder for Tour & Activity Operators: Take Control of Your Reports

Introducing NEW custom Report Builder, enabling tour and activity operators to build custom reports unique to their business goals.

Product
Blog
March 31, 2022

Meet The Zauian—Yana Grokhalskaya

In this month's Meet the Zauian, we catch up with Yana Grokhalskaya, our HR lead.

People & Culture
Blog
March 24, 2022

How can Tour Operators Promote Sustainable Tourism

Wondering how to make your tours eco-friendly? Here are a few simple, effective ways for tour operators to promote sustainable tourism.

Tips & Tricks
Blog
March 16, 2022

Getting Your Online Booking System Ready for the Peak Season

A must-have checklist for activity, transport, and tour operators to ensure their booking system is all set for the peak season. Get it NOW!

Tips & Tricks
Blog
March 10, 2022

How to Promote Tour Packages Online

Promoting tours online is inevitable now because that's where many of your future guests find you. Learn how to promote tour packages online.

Tips & Tricks
Blog
March 3, 2022

How to Enhance Mobile Booking Experience for Tours and Activities

Mobile bookings could soon become one of the predominant methods of travel booking. Here are the best practices to get more mobile bookings.

Tips & Tricks
Blog
February 25, 2022

Meet the Zauian: Sam Rostainajad

Meet the Zauian, Sam Rostainajad, our Account Executive. He is always on hand to answer queries that our clients may have about Zaui.

People & Culture

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FAQS

Frequently Asked Questions

Everything you need to know about how our travel booking software can elevate your business.
Is there a long-term contract or commitment?

No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.

Are there any hidden charges?

Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.

How does payment processing work and what fees apply?

Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.

What support and onboarding are included? Are there any extra costs?

Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.

Can I try Zaui before buying?

You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.

Can I change my plan (upgrade/downgrade) later?

Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.

Are there fees for offline or manual bookings?

No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)

Are all features included, or do I need to pay for add-ons?

All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.

Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.

Extra accounts- unlimited agents, resellers, user