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Zaui Blog

Insightful stories, tips, and strategies for modern transport and tours operators.

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Blog
June 23, 2022

Guest Reviews: How to Ask & How to Respond

Online guest reviews are now the modern-day word-of-mouth. Tour operators should be aware of the best practices when it comes to reviews.

Tips & Tricks
Blog
June 16, 2022

How to Offer a Frictionless Customer Experience

An exceptional customer experience always gives tour operators delighted and loyal customers. Learn how to ensure great guest satisfaction.

Tips & Tricks
Tours & Activities
Blog
June 9, 2022

Content Marketing Tips for Tour Operators

Content marketing all is about creating engaging web-based material that drives an audience to your website. Here are a few marketing tips for tour operators.

Tips & Tricks
Blog
June 2, 2022

Harness the Power of User-Generated Content

Tour and activity operators, here are some tactics for incorporating user-generated content in your marketing and how they can benefit you.

Tips & Tricks
Tours & Activities
Blog
May 26, 2022

Meet the Zauian: Jaemme Keanah Marante

This month, we catch up with Jaemme Keanah Marante, Zaui’s Support Lead. Meet the Zauian!

People & Culture
Blog
May 19, 2022

We’re Heading to Arival Berlin 2022 — See You There!

Zaui will attend Arival | Activate Berlin to connect with tour and activity operators who want to grow their business with an online booking system. Come and say hello to our team!

Industry News
Blog
May 12, 2022

Announcing Zaui-Tiqets Integration

Zaui is excited to announce its integration with Tiqets. Zaui-Tiqets integration helps Zaui clients expand their reach to users of Tiqets.

Integrations
Blog
May 5, 2022

Sales Channels to Sell Your Tours & Activities this Summer

Learn more about the various sales channels—online and offline—to sell your tours and activities to get more bookings this season.

Tips & Tricks
Blog
April 28, 2022

Meet the Zauian: Bana Batshon

This month, we catch up with Zauain Bana Batshon, Software Developer at Zaui and find out a little more about her life at Zaui.

People & Culture
Blog
April 26, 2022

Zaui Announcing New Integration with Vox City Walks

Zaui announces its integration with Vox City Walks, a leader in destination guiding, sightseeing experiences, and multilingual storytelling.

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FAQS

Frequently Asked Questions

Everything you need to know about how our travel booking software can elevate your business.
Is there a long-term contract or commitment?

No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.

Are there any hidden charges?

Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.

How does payment processing work and what fees apply?

Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.

What support and onboarding are included? Are there any extra costs?

Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.

Can I try Zaui before buying?

You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.

Can I change my plan (upgrade/downgrade) later?

Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.

Are there fees for offline or manual bookings?

No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)

Are all features included, or do I need to pay for add-ons?

All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.

Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.

Extra accounts- unlimited agents, resellers, user