This month, we catch up with Jaemme Keanah Marante, Zaui’s Support Lead. Jaemme began her journey with Zaui as a Customer Onboarding Specialist and within a short period, transitioned into Zaui’s Support Lead.
She thrives on assisting our clients in troubleshooting and optimizing their Zaui reservation system for greater results. She excels at leading the support team and constantly maintaining a high customer satisfaction score.
When Jaemme is not working, she likes to get outdoors. And next on her bucket list? Shark cage diving!
What is the most exciting part of being a Support Lead at Zaui?
Learning something new every day and working with such a great team.
What does your typical workday look like?
Emails, working towards improving processes, adding Knowledge Base articles, helping troubleshoot issues, working with coworkers from different departments—lots of juggling between tasks.
What helps you feel connected to your coworkers while working remotely?
Joining virtual coffee meetings and messaging through slack. I also try to go to company events/hangouts whenever I can.
What do you do to turn things around when you’re having a bad day?
I go to the gym and then watch baking/cooking shows—there’s something about it that makes me feel a lot better [seeing good food perhaps?]!
If you could trade places with anyone for a day, who would you choose?
Gordon Ramsey, his life looks fun!
Do you use any specific tools or have a routine that helps you stay productive?
Coffee as soon as I wake up always helps! Google Calendar is also my bestfriend. I have all my tasks and reminders for the day logged in my calendar.
What makes you feel alive and excited?
Travelling and going to museums!!
What is currently at the top of your bucket list?
Go shark cage diving!
What advice would you give to new Zauians in their first month?
Be patient in learning the system. Zaui is full of rich features, and you will learn new things every day.
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Frequently Asked Questions
No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.
Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.
Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.
Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.
You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.
Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.
No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)
All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.
Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.
Extra accounts- unlimited agents, resellers, user
