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Zaui Blog

Insightful stories, tips, and strategies for modern transport and tours operators.

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Blog
February 22, 2022

[Infographic] How to Choose Your Tour Operator Reservation Software

Here is an infographic giving you the essential steps to follow as you choose the best tour operator reservation software for your business.

Tips & Tricks
Blog
February 17, 2022

Payment Gateways Available in Zaui Reservation System for Tour Companies

Here is a quick look into the payment gateways provided by Zaui online reservation system for tours, activities, and attractions operators.

Product
Blog
February 10, 2022

Things to Do When Peak Season Ends

Tour operators in the Northern hemisphere will wind up their winter experiences soon. Here are a few things to do as peak season ends.

Tips & Tricks
Blog
February 3, 2022

Merchant of Record: An Explainer for Tour and Activity Operators

A Merchant of Record is a term used to describe the entity authorized to process customer credit and debit card payments on behalf of a business. Here is a quick, easy explainer for tourism operators.

Tips & Tricks
Blog
January 27, 2022

Meet The Zauian-Amanda Eagleson

This month's Meet the Zauian, we have Amanda Eagleson, our Support Specialist, who always excels in troubleshooting customer issues.

People & Culture
Blog
January 20, 2022

A Guide to Payment Gateways for Tour Operators

Choosing a payment gateway for your business is not easy. Here are some of the essential factors to consider while choosing payment gateways.

Tips & Tricks
Blog
January 13, 2022

How Can Tour Operators Meet Customer Expectations in 2022

Here is a quick walk-through of the top four things you can focus on to meet customer expectations in 2022.

Tips & Tricks
Blog
December 27, 2021

How a Tour Booking System Can Improve Operational Efficiency

From automating some of the tedious tasks to cutting down costs, a tour booking system can improve your operational efficiency. Learn how.

Tips & Tricks
Blog
December 21, 2021

A Quick Guide to Tour Booking Software

Are you thinking about buying tour booking software? Here is everything you need to know about the benefits of an online reservation system.

Product
Tips & Tricks
Blog
December 17, 2021

Meet the Zauian — William Oak

Meet the Zauian, William Oak. William brings with him 30 years of experience to Zaui. His advice to new Zauians in software development—Do code reviews!

People & Culture

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FAQS

Frequently Asked Questions

Everything you need to know about how our travel booking software can elevate your business.
Is there a long-term contract or commitment?

No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.

Are there any hidden charges?

Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.

How does payment processing work and what fees apply?

Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.

What support and onboarding are included? Are there any extra costs?

Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.

Can I try Zaui before buying?

You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.

Can I change my plan (upgrade/downgrade) later?

Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.

Are there fees for offline or manual bookings?

No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)

Are all features included, or do I need to pay for add-ons?

All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.

Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.

Extra accounts- unlimited agents, resellers, user