This month we catch up with Sam Rostainajad, our Account Executive. Sam has a strong and extensive background in sales. He is always on hand to answer any queries that our potential clients may have about Zaui and loves to find solutions for businesses all over the world.
When he is not helping tour and activity operators digitalize their reservation system, he enjoys hikes, bike rides and taking his dog, Leo, for a walk. And sometimes, he likes to do random things like mastering Morse code! 😄
Why were you drawn to Zaui?
I absolutely love working with companies in the travel industry from all around the world. It is a fun and exciting industry, there could be a week where I work with clients from all the continents!
Which Zaui features are potential customers most excited for?
The part about Zaui that excites clients the most is how much efficiency this tool can offer to their business operations. I genuinely believe that inefficiencies are problems that you don't know that you have.
Being able to draw on the expertise of a tool like Zaui, which is used by companies around the world for over two decades, clients can really optimize their operations, add efficiencies and cut costs!
What is the most exciting part of being an Account Executive at Zaui?
It's a great environment to work in. The team is amazing, we have outstanding leadership, and everyone is aligned to ensure that customers are being taken care of.
Why do you enjoy working at Zaui?
I enjoy working with companies in the travel industry and helping them streamline their bookings and improve overall efficiencies. I really enjoy meeting new clients from all over the world and listening to their stories, and at the end of the day, helping them digitalize their reservation system.
The best compliment you heard from your potential clients?
After I had my demo presentation with a client, she told me that she had been shopping for months and has sat through countless demos, and this demo was the BEST demo she had received!! 😊
What helps you feel connected to your coworkers while working remotely?
Having constant communication through chats and meeting with co-works through video calls! We have a small team that is very close, so even though we are in different provinces and countries, it never really feels like we are that far.
What do you do to turn things around when you're having a bad day?
I take my dog to a dog park and listen to a podcast—the combination always lifts my mood!
What's the most common question people ask you when they find out what you do?
How do you pronounce Zai wee??
Who would you choose if you could trade places with anyone for a day?
I have always wanted to visit space, so I would trade places with anyone working in the space station right now. Haha, I think it would be pretty awesome to be floating around and hanging out in space for a day.
What do you enjoy doing when you are not working?
I enjoy going on hikes or bike rides. I also love going to the beach and the dog park. Being outside makes me feel alive!
What advice would you give to new Zauians in their first month?
Zaui is enterprise-level software! Take it easy and take your time to learn the system and the industry.
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Frequently Asked Questions
No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.
Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.
Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.
Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.
You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.
Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.
No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)
All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.
Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.
Extra accounts- unlimited agents, resellers, user
