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Zaui vs Flybook

The Flybook Alternative Built for Payment Freedom and Resource-Heavy Operations

Flybook is a capable booking system for adventure businesses, but its standard agreement requires you to process payments through its own integrated platform, powered by owner Fullsteam. Zaui connects to 17 payment gateways so you keep your merchant account, and gives you conflict-free scheduling for guides, equipment, vehicles and shuttles in one platform.

overview

Zaui vs. Flybook: Why Adventure Operators Choose Zaui Over Flybook

Fits your whole operation

Flybook is built around activities, rentals and lodging. If you also run river shuttles, multi-day trips or scheduled transport, Zaui sells tours, rentals and transportation from one inventory.

Keep your payment processor

Connect Stripe, Moneris, Authorize.net, Windcave and 13 more gateways. Keep your merchant account, your negotiated rates and your consolidated books. No forced processor switch.

Control every guide, boat and vehicle

Assign guides, rafts, equipment and vehicles across departures in a single view. Zaui checks for conflicts so nothing gets double-booked.

No long-term lock-in

Zaui is pay-as-you-go with no long-term contract. Flybook's standard agreement renews for 12-month terms unless you give 90 days' written notice.

Switch without losing your season

White-glove migration rebuilds your products, pricing and availability in a tested sandbox, so you switch in the off-season and launch ready for peak.

features

The All-in-One Booking and Operations Platform for Adventure Operators

Run rafting trips, zipline tours, rentals, multi-day trips and shuttles from one platform. Zaui centralizes booking, payments, resource scheduling and distribution so your team spends less time juggling spreadsheets and more time on the water.

Payment Freedom

Payments Your Way

  • Bring Your Own Gateway
    Connect Stripe, Moneris eSelect Plus, Authorize.net, Windcave, Global Payments, Worldline, PayPal and more. Zaui is the connector, not your processor.
  • No Processing Markup
    You pay your gateway's standard processing fees. The payments module is included in your Zaui subscription.
  • A Gateway for Each Brand
    Assign different gateways to different portals or booking channels, so sister businesses and retail units never mix transactions.
  • Deposits, Payment Links and Pay on Arrival
    Collect deposits, send payment links or let guests pay when they arrive, with options that depend on your chosen gateway.
Operational Efficiency

Resource Management

  • Guides, Equipment and Vehicles in One View
    Schedule employees, equipment and vehicles across departure times and locations in a single view, with filters by activity, date, equipment or employee.
  • Conflict-Free Assignment
    Zaui checks for conflicts and assigns each guide, raft or bus only when it is available.
  • One Resource, Multiple Departures
    Assign the same vehicle or driver to multiple departures within an activity, ideal for river shuttles and staggered launch times.
  • Live Guest Manifests
    Guides and drivers see up-to-date guest lists, and seat availability updates the moment resources are assigned.
  • Rental Inventory Across Locations
    Track boats, bikes, wetsuits and other gear across multiple locations, and plan pick-ups, returns and maintenance.
Growth Features

Growth Tools

  • Dynamic Pricing
    Set pricing rules by lead time, day of week, time of day and occupancy, with minimum and maximum prices. Rates update across every channel.
  • Channel Manager Included
    Sell on Viator, GetYourGuide, Klook, Expedia and Google Things to Do with live two-way sync, at no additional cost from Zaui.
  • Shuttles and Transfers
    Sell river shuttles, airport transfers and multi-leg trips from the same inventory as your tours, by seat or by vehicle.
  • 135+ Reports and DataBridge
    Use over 135 pre-configured reports, export any report to Excel or CSV, or send nightly data to your BI and accounting tools with Zaui DataBridge.
  • Mobile Walk-Up Sales and Check-In
    Sell on-site with Zaui's mobile POS and scan QR tickets for fast, contactless check-in at the put-in or base camp.
  • Packages, Passes and Upsells
    Bundle trips, rentals, add-ons and passes to raise the value of every booking.
How it works

How Zaui Solves Key Challenges for Flybook Operators

Payment Gateway Freedom
Keep your current gateway and merchant account. Switching booking software never has to mean switching processors.
Switching Season Migration
Move off Flybook in your off-season. Zaui's team rebuilds your products, pricing and availability, tested in a sandbox before go-live.
Faster Reconciliation
Daily balance, cash sheet, accounts receivable and revenue reports help your finance team close the books quickly and accurately.
Agent and Reseller Portals
Give agents, resellers and hotel partners their own booking portal, with commissions tracked in your reports.
Payment Gateway Freedom
Keep your current gateway and merchant account. Switching booking software never has to mean switching processors.
Switching Season Migration
Move off Flybook in your off-season. Zaui's team rebuilds your products, pricing and availability, tested in a sandbox before go-live.
Faster Reconciliation
Daily balance, cash sheet, accounts receivable and revenue reports help your finance team close the books quickly and accurately.
side by side

Zaui vs Flybook at a Glance

Capability
Zaui
Flybook
Payment processing
Bring your own gateway. 17 connected, including Stripe, Moneris, Authorize.net and Windcave.
Standard agreement requires Flybook's integrated payments, powered by Fullsteam, within 60 days or added fees may apply.
Processing rates
Your gateway's standard rates, with no Zaui markup.
Flybook Pay flat rate of 2.9% + $0.30, or custom interchange pricing on request.
Contract
Pay-as-you-go with no long-term contract.
12-month terms that auto-renew unless you give 90 days' written notice.
Guide, equipment and vehicle scheduling
Assign guides, gear and vehicles across multiple departures with automatic conflict checks.
Guide management and equipment management tools.
Shuttles and scheduled transport
Built in: routes, multi-leg trips, seat or vehicle selling and live driver manifests.
Focused on activities, rentals and lodging. Transport is not a listed industry.
OTA channel manager
Included at no additional cost: Viator, GetYourGuide, Klook, Expedia and Google Things to Do.
Channel manager connection, including Airbnb Experiences and Rezdy.
Reporting and your data
135+ pre-configured reports, Excel and CSV export, plus nightly DataBridge feeds.
Reporting and dashboards. Data export access lasts up to 30 days after termination.
Ownership
Independent, founder-led software partner based in Vancouver.
Owned by Fullsteam, a software and payments holding company.

Flybook details are based on Flybook's public website and Master Services Agreement (updated March 2026) as of November 2026. Terms in your own order form may differ.

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FAQS

Frequently Asked Questions About Switching from Flybook to Zaui

Can I keep my current payment processor if I switch to Zaui?

Yes. Zaui connects to 17 payment gateways, including Stripe, Moneris eSelect Plus, Authorize.net, Windcave, Global Payments, Worldline and PayPal. You keep your merchant account and banking relationships, and you pay your gateway's standard processing fees with no Zaui markup.

Does Flybook require you to use Flybook Pay?

Flybook's published Master Services Agreement (updated March 2026) says that, unless your order form states otherwise, you must be enrolled in and processing payments through its integrated payments platform within 60 days. If you are not, Flybook may restrict features, increase fees or charge a non-integrated payment processing fee. Check your own order form for the terms that apply to you.

How does migrating from Flybook to Zaui work?

Zaui's onboarding team handles a white-glove migration. Your products, pricing rules, availability and customer data are rebuilt in Zaui and tested in a sandbox before go-live, so your team is trained and your booking flow is ready before you switch.

When should I start planning my switch from Flybook?

Start well before your renewal date. Flybook's standard agreement renews automatically for 12-month terms unless either party gives written notice at least 90 days before the term ends, and ending early can mean paying for the remaining months. Plan your Zaui setup in the off-season so you are live before peak.

Can Zaui handle rafting guides, equipment and vehicles?

Yes. Zaui's scheduling and resource assignment lets you assign guides, boats, equipment and vehicles across departures in one view. It checks for conflicts so each resource is only assigned when it is available, and manifests update instantly for your guides and drivers.

Can I sell shuttles and transportation alongside my trips?

Yes. Zaui was built for tour, activity and transportation operators. Sell river shuttles, transfers and scheduled routes from the same inventory as your trips, by seat or by vehicle, with live manifests for your drivers.

Does Zaui connect to OTAs like Viator and GetYourGuide?

Yes. Zaui's channel manager is included at no additional cost and connects to Viator, GetYourGuide, Klook, Expedia and Google Things to Do with live two-way sync. Individual OTAs may charge their own commission or listing fees.

How is Zaui priced?

Zaui offers a Free plan with no monthly subscription, where a service fee is added to consumer online bookings, and a custom Enterprise plan with payment structures as low as 1%. There is no long-term contract, and core features and support are included. Book a demo for a personalized quote.

Does Zaui provide onboarding and support?

Yes. Dedicated onboarding specialists guide setup, training and integrations. Ongoing support is available by email, phone and live chat, with tutorials and best practices to help your team get the most out of Zaui.