We are starting a new series Meet The Zauian, introducing the faces behind Zaui. Believing in the power of people-centric organizations, Zaui has always embraced a truly people-first culture. Zaui’s success would not have been possible without our diligent teams. These stories give a glimpse of the people behind our customer-centric technology.
John Voci joined the Zaui Team as a Director of Sales, bringing with him deep tourism experience. Having been in the industry for 15 years as a tour guide, manager, and tour operator, John understands the ins and outs of the software as well as the challenges tour operators face. And that's his expertise—he genuinely cares about every client. He can step into their shoes, understand their business needs and make relevant recommendations for them.
What is the best thing about working at Zaui?
The team is dedicated and committed. I'm relatively new to Zaui but was immediately embraced, which was extremely important to me. That may be a Canadian trait, but I’m going to say it's exceptionally strong with Zaui.
As for working as Director of Sales, I love helping tour companies solve their challenges. I was one of them before… as a tour guide, manager, and many other roles as a tour operator. So, I am especially passionate about providing them advice (and, of course, the tools) to help grow their business and manage their operations.
What helps you feel connected to your coworkers while working remotely?
Our slack meetups are really great because I don’t usually get to interact with a lot of the dev team as much. We have such a diverse team, and it’s really cool to meet everyone while we are still working far away from each other (over 4,500 km from Vancouver for me!). Also, anytime we get to joke around a bit before or after a call is always fun.
What’s the biggest misconception people have about your position?
Although I haven’t experienced this too much yet, I think some clients can approach salespeople with some skepticism. They may assume we’re sharks just trying to sell as many people as we can without caring for what they do. But, it can be easy to turn that around when you express genuine care in what the customer does and respect that they have built a business they are proud of.
What’s one thing that surprised you about working at Zaui?
Wayne’s mustache!
What do you enjoy doing when you are not working? What makes you feel alive and excited?
Anything alfresco! I love eating outside, drinking outside, watching baseball games outside, going to concerts outside.
If you could trade places with anyone for a day, who would you choose?
It’s only one day, so how about the guy enjoying a margherita and fish tacos on the beach somewhere?
What do you do to turn things around when you’re having a bad day?
Working from home these days, I can easily get up, grab my dog, and go for a walk. Stepping away from the computer and going for a quick stroll outside will cure any immediate stress and allow me to return more clear-headed to handle the problems at hand.
What’s your most memorable facepalm moment?🤦♂️
I used to commute to work from Virginia to Washington, DC by Segway, and one day, a stranger caught me riding in the snow through the Georgetown neighbourhood on my commute. The picture got circulated on the biggest non-political blogs in DC, where I was absolutely roasted. A lot of friends had a good laugh at my expense.
What advice would you give to new Zauians in their first month?
Zaui is a software that does A LOT, and if you’ve never been a tour or activity operator before, it can seem overwhelming. But, as you learn more about the industry and how Zaui can help our customers, it’ll get so much easier.
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Frequently Asked Questions
No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.
Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.
Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.
Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.
You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.
Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.
No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)
All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.
Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.
Extra accounts- unlimited agents, resellers, user
