‘Meet The Zauian’ series introduces Zaui’s enthusiastic, innovative team members. These stories give a glimpse of the people behind our customer-centric tech.
Zaui was still in its early growth stages with three employees when Brett came in almost ten years ago.
Zaui has since grown to become one of the leading companies offering booking management software for the Tourism Industry. And as the head of the development team, Brett has been a key player in Zaui’s tremendous growth.
Brett oversees the development team, continually adding cutting-edge features and delivering outstanding products for Zaui.
He knows how to tackle the hardest tech challenges and drive innovation. When it comes to leadership style, he always leads by example to be an active listener and supportive leader for his team.
What’s your favourite part about working as the Head of Engineering?
I love being able to work with the team to come up with creative solutions to problems. Our engineering team is full of talented people, and it’s fun to be able to work with them towards the common goal of improving our software.
What’s one thing that surprised you about working at Zaui?
How much the company has grown over the years. When I started, there were just 3 of us, and now we have almost 30.
It’s been a lot of fun to be a part of that growth and see the company expand to meet the demands of the market. It has been quite the journey, and I’ve been happy to help contribute to the growth and success of the software.
What is your favourite Zaui project and why?
My favourite Zaui project was definitely designing our system architecture when we migrated to the cloud. We wanted to make sure we could achieve high availability, and there were lots of considerations. There was a lot of research and planning involved in designing everything, and it was fun to see it all come together.
My Favourite quote:
Slow is smooth. Smooth is Fast
Your happiest moment at Zaui?
All of the company's social events have always been a lot of fun. We have always had a great team, and it’s really fun to connect with everyone outside of work. The highlight was definitely being flown in by helicopter for a weekend retreat at Lake Lovely Water!
What helps you feel connected to your coworkers while working remotely?
Frequent check-ins with our team members via slack and video calls help me stay connected. I sometimes feel more connected to people than when we were all in the office together since it’s easier to get in touch with everyone.
What do you enjoy doing when you are not working?
Spending time outside. Riding my bike, skiing and camping with my family are my favourites.
What do you do to turn things around when you’re having a bad day?
If the day is not going well, I usually just need to get out of the house to help clear my head, either for a bike ride or a walk on the beach with our dog.
What volunteering or passion projects do you do outside of work?
I’m currently involved with coaching mountain biking for youth groups. I’ve spent a couple of years building up my coaching certifications, and it’s fun to be able to apply it all.
What advice would you give to new Zauians in their first month?
Learn as much as you can about the software. There are many aspects to Zaui, and there are lots to learn. Make use of other team members as they are always happy to share their knowledge.
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Frequently Asked Questions
No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.
Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.
Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.
Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.
You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.
Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.
No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)
All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.
Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.
Extra accounts- unlimited agents, resellers, user
