General Data Protection Regulation (GDPR)
As many of you are aware, new EU regulations surrounding the collection and use of the personal data and information of EU citizens come into effect on May 25, 2018.
We want to explain what GDPR means, how it will affect the tourism and transportation businesses we work with and detail the steps we are taking to ensure our systems comply with these new standards.
GDPR Affects ALL Zaui Customers
Not surprisingly, GDPR affects all Zaui customers that are based in the EU. However, most, if not all of you welcome guests from around the globe, including citizens of the EU. As a tour, activity or transportation provider, you collect and store the personal data of your guests. Therefore in using Zaui, it is highly likely that you collect and store the data of EU citizens.
The GDPR seeks to give greater control to individuals over the data collected and processed by organizations. It empowers people with the right to know when personal data is being collected, the purpose for the collection and the right to purge it upon request. We outline this in more detail here.
Measures from Zaui Software to be Compliant with GDPR
Safeguarding your personal data, and helping you to safeguard your users is extremely important to us. Below are the steps we have taken to ensure we are compliant with these new regulations:
- We updated our Privacy Policy. We now include a clause specifically relating to how we collect and use cookies.
- We updated our Terms of Service.
- We explicitly state the reason for collecting information in all request forms and specify what it will be used for.
- We updated our employment contracts and conducted a training session so all Zaui Software employees are aware of these regulations.
- We conducted a review of all the third-party organizations we work with in providing our services, to ensure they also have adequate measures in place to protect personal data.
How Do I Become Compliant with GDPR in Using Zaui?
The good news is you don’t have to do much! Zaui Software already gives you all the tools you need to be compliant with the GDPR within our systems.
The steps we are taking to ensure our customers are compliant with GDPR in using Zaui include:
- Require all guests making online bookings to read and agree with your policy and terms.
- Have an easily accessible Privacy Policy that informs guests how the data collected will be stored and used.
- Provide a means to quickly and safely delete customer data from your systems if you are requested to do so by any of your guests.
- Up-skill all our support team members to be able to assist you with any GDPR related questions you may have.
- If any of our staff notice behaviour in our systems that is an infringement on GDPR we will inform you (we are obliged to do so) of this infringement and assist you in becoming compliant
Zaui Customers can check out our Support Article where we detail the steps to take in Zaui to be GDPR compliant.
How Do I Ensure my Business is Compliant with GDPR?
We've got your GDPR bases covered as far as your use of Zaui goes. However, you need to think about GDPR in the context of your entire operation. Here we provide a GDPR readiness checklist for tour, activity and transportation operators.
Want More Information about GDPR?
- Zaui's GDPR Overview page
- GDPR Readiness checklist
- Zaui Support Resources:
- Contact Zaui Support
- GDPR Key Changes
- The full text GDPR Legislation
Please note that this information should not be considered legal advice. If you have any questions about how the GDPR legislation affects your business, you should consult with your attorney.
Related Posts
Embracing AI Tools for Travel and Tourism Businesses: Easy to Implement AI Tools with TourConnect AI
Embracing AI tools for travel and tourism businesses can greatly enhance efficiency and customer satisfaction. This article explores easy-to-implement AI tools that can revolutionize your operations and improve the overall travel experience.
Frequently Asked Questions
No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.
Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.
Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.
Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.
You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.
Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.
No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)
All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.
Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.
Extra accounts- unlimited agents, resellers, user
