A Message From Our Founder – March 19th 2020
There are some announcements you never imagine yourself writing, let alone on a subject matter I could never even dream up. This is one of them.
As the world is faced with a global pandemic crisis that threatens our families, friends, communities, and overall economic well being, I wanted to let you know how we are approaching the situation here at Zaui.
First, above all, our concerns are with anyone who has been impacted by this virus and on behalf of all the team at Zaui Software, our hearts go out to those who are fighting for their health and we wish them a full recovery. To all the first responders and healthcare professionals around the world, who are risking their own lives to help our communities, we thank you!
Along with our customers, Zaui has implemented a work-from-home policy for our team. For a software company like ours, making the shift to working remotely has been smooth however, we understand this might be a challenge for many of our customers, and even our partners. We remain committed to helping our customers around the world by keeping our services and support available at the highest levels, be that performance, availability, or simply looking to connect during this period of isolation and uncertainty.
Resources to assist you
- Stay connected with Video Conferencing and Chat Tools: Google Hangouts for Gsuite Users, Bluejeans, Zoom, Gotomeeting, RingCentral, Skype and Slack
- Stay up to date with virtual events & recovery ideas: Arival Online Webinars, TOURMegeddon Hub, Coronavirus Marketing Battle Plan, Google’s SMB – Resources to Help Small Business Manage Through Uncertainty
- COVID-19 Business Updates: Center for Disease Control Guidance for Businesses & COVID-19 Economic Response Plan: Support for Canadians & Businesses
A few ways we can come together and support each other
- Supporting your Team and Greater Community: Whether it’s rallying the team to work from home, checking up on neighbours, contributing to local food banks – every bit helps!
- Promoting Small, Local Businesses: Help independent establishments stay afloat by buying local.
- Offering Flexible Postponement and Gift Card Options: Let’s show our support by prepaying for future services and activities.
We have a caring and resourceful team at Zaui that is here to help you navigate through these unprecedented times. We hold dear the trust you have placed in us at Zaui and are committed to being your partner this chapter, and the next.
We’re here and will continue to keep you updated. We welcome your feedback, comments, and questions at any point. If you require any support, please don’t hesitate to reach out to our team at support@zaui.com.
Please be safe and stay healthy.
Kory Fawcett, CEO, Zaui Software
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Frequently Asked Questions
No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.
Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.
Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.
Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.
You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.
Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.
No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)
All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.
Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.
Extra accounts- unlimited agents, resellers, user
