How Transportation & Shuttle Companies can use Zaui POS while on the Go
At first glance, running a shuttle operation appears to be straightforward: pick people up somewhere, then drop them off somewhere else. However, the reality is that juggling staff, vehicle, and passenger scheduling every day could be an Olympic sport! The complexities involved in coordinating routes, managing driver schedules, keeping track of vehicle maintenance, and ensuring customer satisfaction can be overwhelming. Zaui Software’s point-to-point software, designed specifically for scheduled transportation services, provides a cure for the headache. And since transportation companies are literally on the go, we built technology that you can take along with you
The Challenges of Managing Shuttle Operations
Operating a shuttle service involves numerous tasks that need to be managed simultaneously. These include:
- Scheduling: Coordinating the schedules of multiple drivers and vehicles to ensure timely pickups and drop-offs.
- Customer Management: Keeping track of passenger bookings, preferences, and special requests.
- Billing and Payments: Handling different payment methods and ensuring that transactions are processed smoothly.
- Communication: Maintaining clear communication between the back office, drivers, and passengers.
Zaui POS for Shuttle Operators
The Zaui P.O.S app features custom-built functionality for transportation and airport shuttle operators. Here are some highlights:
Specific Workflow for Quick and Easy Point-to-Point Bookings
- Custom Pick-Up/Drop-Off Locations: Enter specific locations tailored to your route and customer needs.
- Customer Flight Details: Capture and store flight information to ensure timely pickups from the airport.
- Round Trip or One-Way Trip Options: Offer flexible booking options to meet different customer requirements.
- Auto-Email Customer Receipts: Automatically send receipts via email, reducing paperwork and enhancing customer experience.
- Easy Payments: Use a cash screen or integrated credit card swiper for seamless payment processing.
- Ticket and Receipt Printing: Print tickets and receipts on the go, ensuring customers have all necessary documentation.
- Real-Time Inventory: Maintain a live connection to your Zaui back office system for up-to-date inventory and booking management.
Passenger manifests
Efficiently manage passenger information and streamline operations with detailed manifests:
- Driver Login: Allow drivers to log in and view specific manifests for the routes they are assigned.
- Comprehensive manifest View: See all passengers on the entire day’s manifest, ensuring no one is overlooked.
- Manifest sorting: Sort manifests by pick-up/drop-off location, name, balance owing, and check-in status for easy management.
- QR Code Check-In: Swipe or scan customer QR codes to check in passengers quickly and accurately.
- Payment Prompts: On-screen prompts to collect payments for any outstanding balances, reducing lost revenue.
Booking Modifications
Easily handle changes and cancellations to accommodate customer needs:
- Edit Bookings: Make edits to bookings and transfer guests to different dates or times with ease.
- Cancel Bookings: Cancel bookings efficiently and update records in real-time.
- Discounts and Refunds: Offer discounts, process refunds, or partial refunds to manage customer relations.
- Add to Existing Bookings: Look up and load customer bookings into the cart to add new items to their order, enhancing customer service.
Other Features
Enhance daily operations and customer satisfaction with additional features:
- Passenger Look-Up: Quickly find passenger information for efficient service.
- Daily Transaction Z-Report: Generate a daily transaction report for driver cash out, ensuring accurate financial tracking.
- Gratuity Option: Allow guests to add a gratuity, boosting driver morale and customer service levels.
Final Word: Get the Zaui apps on Android or iOS
Zaui POS and Mobile apps are available for both Android and iOS devices and are included as part of your Zaui subscription. These tools are designed to simplify the complexities of managing a shuttle operation, allowing you to focus on providing excellent service to your customers. With features that streamline booking, payment, and passenger management, Zaui ensures that your transportation business runs smoothly and efficiently.
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Frequently Asked Questions
No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.
Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.
Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.
Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.
You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.
Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.
No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)
All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.
Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.
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