Zaui, the leading booking management system for tour, activity and ground transportation providers, is excited to announce its latest integration with Yonder.
By connecting the Zaui system with Yonder, tour and activity operators can enhance their guest experience to attract more bookings. It will enable operators to automate FAQs and collect customer feedback and reviews effortlessly, helping them focus on guest satisfaction.
What Is Yonder?
Yonder is a sales, marketing and survey platform for tourism businesses to power up their customer care and sales. Yonder's review widgets, AI chatbots and intelligent customer quizzes help tour operators cover every touchpoint with prospective customers. Its automation features help boost website conversions, customer engagement, improve ROI on marketing and turn customers into reviewers.
How Can Zaui-Yonder Integration Help Tour & Activity Operators?
✅ Answer your customers' queries 24/7: With the Zaui-Yonder integration, users are able to utilize Yonder's AI chatbot to answer customers' frequently asked tourism-related enquiries, including where to book and tour availability.
The chatbot has a catalogue of routine questions for a range of tourism businesses, providing guests with the answers they need fast, while also freeing up time for your staff from answering them manually.
✅ Drive more bookings with positive reviews: By retrieving booking details from the Zaui booking system, Yonder can automate review requests to your customers shortly after their experience. The simple surveys make it quick and convenient for your customers to share their feedback. Yonder prompts those who rate you five stars to post the review on their preferred online review site by providing a copy button.
With the Yonder-Zaui integration, all customer responses are connected with the customer and booking data in Zaui. Your team is able to quickly identify exactly which customer has responded to the feedback request. Easily manage reviews by pooling all your customer feedback data in a central place, saving you from browsing various channels to collect online reviews.
✅ Convert website visits into sales: With Zaui-Yonder integration, access a suite of products — live chat, pop-up messages, automated feed to showcase latest reviews on the website — to communicate and engage with your website visitors and boost your website conversion rate. Get an edge over your competitors by listening to customers at different points of the customer journey.
Gain insights about what your customers are most interested to know. The frequently asked questions on the chatbot will shed light on the most sought-after tour product or information that's not readily available on your website. With these valuable findings, you can tweak the messaging on your website to attract more visitors and retain your customers.
Yonder in Action: Ziptrek Ecotours Queenstown
ZipTrek Ecotours is a leading zipline tour provider and a leader in ecotourism based in Queenstown, New Zealand. Having their Zaui booking system integrated with Yonder makes it easy to retrieve data and automate responses to customers' frequently asked questions, such as booking processes, COVID-19 safety protocols, how to get there and more. The customers get answers to their queries 24/7 without having to email or call the Ziptrek office.
Over 90 days during their busy summer period, ZipTrek EcoTours Queenstown saved over 100+ staff hours, thanks to the Yonder chatbot taking care of guest services. The benefit of providing prospective customers with information on time is that they can make direct bookings via Zaui without involving your front desk.
https://vimeo.com/568738077
Read the entire case study here.
Getting Started with Yonder
To get started, sign up for a free trial with Yonder here.
Extended 30 days Trial with Yonder for Zaui Community!
Tour and activity operators looking to integrate their Zaui booking system with Yonder can claim an extended 30 days trial period. Sign up here.
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Frequently Asked Questions
No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.
Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.
Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.
Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.
You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.
Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.
No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)
All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.
Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.
Extra accounts- unlimited agents, resellers, user
