The Most Wonderful Time of the Year (Is Over)
That means it's back to work at Zaui. We hope you had an enjoyable (and successful!) holiday season and also had some time to relax and sip Lagavulin by the fire.
2018 has been quite a momentous year at Zaui with our team growing to over 20 talented developers, designers and customer service specialists. And as the page turns to 2019, we are more determined than ever to make Zaui the most powerful tool in tours, activities and transportation.
Zaui's Top Hits
So let's put the high beams on 2018's achievements and also reveal how Zaui will be supercharging your system in 2019. We'll make this bite-sized, as we know it's time to get back to work and start crushing your 2019 goals!
This year, the Core platform received a major facelift in user experience on the front and back ends. We also added a bucket load of powerful new features like Zaui Insights, major improvements to our marketing tools and loads of goodies added to the Core, POS/Mobile and Distribution elements of the platform.
Zaui Core
What happened in 2018
- A brand new back office interface (an endless pursuit)
- Email notifications
- Email/SMS from your desktop and manifests
- Invoice notifications to pay online
- Online portal specific notifications
Zaui Insights
- Smart and quick-loading visualization of your most important business KPI's
- Identify trends and patterns in your data
- Forecast intelligent future business levels
- Track KPI's, Revenue, Bookings, and Customers over different time periods
More Core Features
- Charter tool improvements (even more to come)
- Self-serve add-ons and integrations
- Reports downloadable in .csv format
- Display 'Sold Out' Activities Online
- Collect Deposits Online
- Improved GROUP booking workflow
- Activity Builder Improvements
- Dates on pricing options
- Routific integration
What is coming in 2019
Major Advancements for Transportation
- Booking workflow improvements for the back office
- Redesign and optimization for online bookings
- Customer login to edit and manage bookings
- Seasonal pickup and drop off locations
POS/Mobile
What happened in 2018
- Barcode scanner integration
- Driver-specific manifests
- Filtered list of the activities drivers or guides are assigned
- Products now displayed on guest itineraries
- Quick Swipe/Pull to refresh manifest and booking list
What is coming in 2019
- Chip and Pin reader
Distribution (Helping You Sell More)
What happened in 2018
Zaui Connect Improvements
- Manifest Sharing Option
- Local partner connections - Harbour Air
- New OTA connections in localized markets
- ZAUI I/O - Dynamic pricing and real-time inventory
What is coming in 2019
- Google Reserve - Book through your Google business listing (This will be huge!)
Your Success is our Success
We witnessed major success and growth from so many of our customers in 2018. We even had the privilege to sit down with a few of you and share some of the secret sauce that makes a truly remarkable tourism company. Here are a few of our favourite customer success stories from the last year:
Galveston Express: Mission Critical | The Gap in Galveston
The Hairy Coo: A Different Breed of Tourism | The Hairy Coo (Startup Success Story)
Landsea Tours and Adventures: Connecting Family, Tourism & Technology
THANK YOU!
From all of us at Zaui Software, we want to thank you for an amazing year! It is the greatest privilege of all to work with such passionate companies focused on providing the most amazing guest experiences at the very top of the tourism industry. We look forward to helping you grow your business in 2019!
Start 2019 with a bang! Unlock your booking potential.
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Frequently Asked Questions
No. Zaui’s pricing is fully pay-as-you-go. You aren’t locked into any long-term contract. In fact, leading platforms emphasize this flexibility. Similarly, Zaui lets you start and stop anytime. You can change or cancel your plan freely, so you only pay for what you use.
Absolutely not. Zaui’s pricing is 100% transparent. We disclose all fees up front with no surprise add-ons or “sneak-in” charges. In fact, Zaui’s plans include all core features “without additional fees”. Industry experts note that hidden fees undermine trust so we avoid them entirely. All costs are clearly outlined in our pricing, and there are no extra setup charges or undisclosed surcharges at checkout.
Zaui integrates with major payment gateways (e.g. Stripe) so you only pay standard credit-card processing rates (roughly 1.9%+$0.30/transaction) and we don’t mark them up. Only the published platform commission is added on bookings. You also have full control over who pays the commission, we let you decide whether to absorb booking fees or pass them on to customers. In short, you’ll only pay the transparent booking commission and normal gateway fees, nothing extra.
Your onboarding and support are included in the price. We provide white-glove setup help and ongoing 24/7 support at no additional cost. Our dedicated customer-success team will guide you through every step, ensuring a smooth launch. You won’t pay extra for training or service other than the onboarding fee; it's all built into your plan.
You can schedule a free demo with our team. Our Zaui ninjas will walk you through pe how Zaui can work for your business and highlight opportunities to grow with our advanced features all without any upfront payment. This way, you can feel confident it’s the right fit before making a commitment.
Of course. Zaui’s plans are fully flexible. You can upgrade or downgrade at any time to match your needs, without penalties. You can move to a higher tier or back down easily, and your billing adjusts automatically.
No. Zaui does not charge its commission on offline/manual bookings. “No fees on offline bookings” You only pay the commission when a booking is processed online through our system. Manual reservations (or bookings from partner channels we set up for you) incur no extra platform fee. (30% or less)
All of Zaui’s core features are included in your plan at no extra charge. We believe in value and transparency: Zaui provides over 15 advanced features (Google Things to do, reporting tools, marketing tools, reports, etc.) at no additional cost. Many competitors charge extra or require higher plans for the same features, but with Zaui you get the full suite of tools in one package. Any optional add-ons (if any) will always be clearly listed and optional there are no surprise paid upgrades for standard features.
Each Zaui plan is designed for clarity and fairness, following industry best practices. You can trust that our pricing is transparent and flexible, with the support you need built in.
Extra accounts- unlimited agents, resellers, user
