TourConnect Guest Blog: Reservations teams get big help from AI with new Zaui-TourConnect integration

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June 28, 2023

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Reservations teams get big help from AI with new Zaui – TourConnect integration

TourConnect and Zaui focus on day-to-day efficiency by integrating the Booking Automation Tool with Zaui’s powerful reservations system

Dallas, TX – 17 May 2023 – TourConnect and Zaui have a new partnership that is putting the power of AI in the hands of reservations teams around the world. TourConnect’s Booking Automation Tool drastically reduces the time spent manually loading reservations into Zaui using the new integration between the tools.

Booking Automation Tool Overview

Reservations teams are responsible for ensuring every booking gets into Zaui quickly and accurately, every day.  Bookings received via email challenge this goal, as they are time consuming and prone to manual data entry error.

TourConnect’s Booking Automation Tool is here to help.  The tool can read any booking email, intelligently extract the key booking data, and pre-fill a booking form to be reviewed and sent into Zaui. This capability drastically reduces the time it takes to create, cancel, update, and search bookings that come into a reservation team’s inbox.

Inefficiency Hiding in Plain Sight

Your team may process bookings super fast.  They may even be more accurate than most other companies.  However, that doesn’t mean they can’t be faster and more accurate.  If you’re processing 10-15 bookings per day, that’s about 50+ bookings per week.  Saving 3 minutes per booking (and inquiry), can mean up to 3 hours per week of time savings…which is 1 month of a staff member’s time per year!

Here are a few of the costs that this inefficiency stick you with:

  • Staff time – Obviously, your team’s time costs you money…so, reduce the time spent on a task, reduce the cost of that task.
  • Data entry mistakes – Booking a tour for the wrong day can have significant repercussions…from a bad customer experience when no guide is available to a dreaded refund.
  • Management costs – While we love our teams, they do come with significant costs from a manager’s time to HR needs to benefits…keeping a slim team can keep your overheads down and margins high.

“Zaui was founded to make tour and activity providers more efficient, we are proud of how well our app aligns with that mission,” said Michael Herrmann, Founder & President of TourConnect. “We’re excited to bring advanced technology, like AI, to save operators time and money, and make their lives easier on a day-to-day basis.”

For more information on TourConnect’s Booking Automation Tool, visit Zaui Marketplace.

 

 

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