The Why, What and How?
Why use a reservation system?
There is no doubt that the internet has profoundly impacted the travel industry. Technology has changed how people purchase and the manner in which they make their decisions.
Part of this change has been consumers source of purchase expanding from traditional channels to Internet-based channels. Internet sales revenues exceeded $26 billion in 2003 and $52 billion in 2004. Most online sales have come from the air and hotel sectors of the industry. It's these sales that have revolutionized how people purchase these products.
With the huge successes of travel companies selling products online, and not wanting to be left out, tour operators have begun to explore how technology can enhance their businesses. Some tour operators have experienced virtually no change in their business while other operators have moved more then 60% of their product online exclusively. Nevertheless, tour operators using technology have dramatically reduced costs for such things as labour, operations, call center operations and marketing.
Reasons why to use a reservation system, are simple:
- Decrease your labour costs for operation.
- Increase your efficiency by streamlining your processes.
- Increase your revenues by easily distributing your product over many channels.
- Easily control your inventory and resources from one location.
- Grow your business with less overhead.
A Zaui Reservation System will allow for improved inventory management and fare management. It will create opportunities to partner with other operators, if you choose to, and allow you to better serve your guests. It will accommodate the growth of your operation, allowing you to serve more guests through improved management and control of inventory without incurring the high infrastructure costs otherwise required.
