Added features to the software include a prompt to notify your employees that a voucher is required for this company from your guests. To activate this feature, go to System Settings tab, then Manage Commision Rate codes and in the menu on the left click on List Companies. Find the company to which you wish to apply this field and turn it on.

Our development team at Zaui has also added a new threshold time on individual activities. Currently you can set up a threshold time through your internet portal for all activities. You will now notice that within the Activity itself a new field has been added called Activity Online booking threshold time Setting a time in the field will overide the default time you have set within your internet portal.

A new report has also been added to our extensive list. For those customers that need to keep track of whom was on a particular activity and who no showed. Then this report is for you. In the Reports tab go to Operations and locate a report called Checked-in No Shows

For more information or assistance on these features please contact our support team at: support@zaui.com or call us at 604.566.9284

Mobile Self-Service for Zaui Customers

The redesigned mobile customer portal interface is here to help you give Zaui customers better self-service no matter where they are! The new portal interface is available right now; all you need to do to see it is launch your mobile browser and type in your support page URL.

Self-service communities are important because they encourage our Zaui customers to find information and answers to their questions on their own and keep them engaged with us and one another. According to recent research by Forrester, 72% of customers prefer self-service to resolve their support issues over picking up the phone or sending an email. With Zendesk’s mobile customer support portal, customers can easily browse knowledge bases and community forum content or submit a ticket while on the go.

For more information or assistance on these features please contact our support team at: support@zaui.com or call us at 604.566.9284

You can now package a specific departure schedule with a corresponding connection at a singular price.  For example you may offer a 6am departure from Point A (City of Vancouver) to Point B (City of Victoria) and package it with the services of another transportation company which would offer a corresponding connection for Point B (City of Victoria) to Point C (Seattle).

The team at Zaui has also made changes in the way you build your package price. As you define your price code (for example $100.00), and you add elements to your package such as  a component from Point A (city of Vancouver) to Point B (City of Victoria) and price it at $60.00, Zaui software will automatically notify you that you will need to price the second package component Point B (City of Victoria) to Point C (Seattle) at a price of $40.00.

To view this example as a live demonstration please click here

Wait there is more!  Our team has also added 2 new reports.  These new reports can be located in the Reports tab - Operations menu.  The first report is named Guides Assigned or Guides Unassigned.  This report will allow you to determine if you have any guides assigned to a particular activity or unassigned on a particular date range.  The second report can be located in the Reports tab - Activities menu and is namedSummary Capacity/Inventory Booked.  This report displays your activities for a particular date and identifies your Capacity that you have assigned, How many bookings you currently have, and how many spaces remain available.  The report will also display any equipment and driver(s) that are assigned to that particular activity.

For more information or assistance on these features please contact our support team at: support@zaui.com or call us at 604.566.9284

The team at Zaui

Another new and exciting feature that our team has incorporated into the system is to have the ability to view your activities in a calendar view.  In the upper right hand side of your dashboard simply type the name of your activity and then from the drop down menu select “Activity Name” and press “Go”  Your screen will then show your requested activity in a calendar view allowing you to review the entire month:

• How many people have booked your activity
• Your availability
• Your current capacity
• And show you how many guides you have assigned to that acitivity on a particular day.

For more information or assistance on these features please contact our support team at: support@zaui.com or call us at 604.566.9284

What does this mean exactly? If you have various wholesalers or commissioned agents that have the ability to swipe cards at the time of the transaction (such as a hotel concierge or a travel agency) you can configure your system to allow for a credit card swiper. Allowing for this process makes it easier for remote sales as well as being more secure.  This is an effective way to reduce the potential for online fraud and/or charge backs on transactions where credit cards have been manually keyed into your online web portal.

What are the benefits? Typically banks will offer lower transaction rates for “card present”  versus “card not present” transactions.  Suppose your current negotiated rate for each transaction was 2.25% blended for a card not present account.  Your bank may offer a lower rate for all transactions that were conducted through a credit card swiper of a couple percentages basis, we will assume that your bank offered a rate of 1.85%, your savings on each transaction equates to .40%, these are direct savings to you, on a annual revenue of $500 000. Your savings would equate to $2000.00 just by having this configured.

Please note that in addition the configuration changes that need to take place in your Zaui system, you will also need to contact your merchant bank and have your account established as a “Retailer account”  This is currently only available through Authorize.net

For more information or assistance on this feature please contact our support team at: support@zaui.com or call us at 604.566.9284

This new feature gives Zaui users enhanced flexibility with pricing options.  Zaui users can now create exclusive pricing options according to the activities offered.

The price code can now have its specific terminology such as  Family rate, Charter rate, Tandem ride, etc.  Depending on the scenario you wish to apply this new pricing option, Zaui users also have the ability to map this unique price code to any rate category they have configured eg. Adult, Child, Senior, etc…

An additional benefit of the new pricing option is that it allows you to book multiple slots at once, when establishing this new rate code you can configure how many seats it should take in your capacity.  If for example you have created family rate, in the configurations you could specify that it will retrieve 2 adults and 2 children from your inventory, from the consumers perspective, they only need to click on one item.  Furthermore you also have the ability to cap this inventory to which ever capacity you desire.

For more information or assistance on this feature please contact our support team at: support@zaui.com or call us at 604.566.9284

Tips for Pricing Options:

• Display your regular rates for your tour (eg helicopter ride) and offer an alternative for Exclusive Private tour.
• Offer a tandem ride rate outside of your regular rates.
• Full reporting capabilities within the system for such pricing options, and their assignments.

the team at Zaui

• Customer details
• Shippin info
• Billing info

Zaui users can also create multiple internet portals within Zaui and customize each customer details page differently.  The label titles e.g. “Mobile #” can be modified to your desired specification by clicking on the label and changing its title.

To access all this information log into your Zaui back-end and go to the “Settings” section of your dashboard. in the menu locate “Manage Internet Bookings”. Find your internet portal and scroll to the bottom of the page to the “Booking Screen Setup” section, simply un-check “use default booking screen options” and you will find an array of options available.

For more information or assistance on this feature please contact our support team at: support@zaui.com or call us at 604.566.9284

Tips for Customer Fields:

• Ability to Add hotel and room number where clients are staying (making it easier to contact clients)
• Ask your clients a specific question in the comments area and make a mandatory fields (i.e names of other passengers travelling together)
• Change Telephone # field to Mobile # .
• Display or make mandatory your Terms and Conditions.
• Reduce fraud risks by enrolling in the Address Verification System http://en.wikipedia.org/wiki/Address_Verification_System

We have selected a couple of reports that the Zaui team knows you can make good use of.   These basic reports can be used to manage your business within Zaui and provide valuable business information to analyze the performance of your business.

For more information on these and other reports, please contact our support team at : support@zaui.com or visit the reporting section by clicking here.

Auditing Reports
Daily Cash Sheet Report

Provides a view of actual transactions taking place at each sales locations and allows you to analyze what should be in your cash drawer for a chosen period of time. This report will provide you with a summary and detail of the business conducted by a particular agent (or location) for that period.

Invoice Summary by Account Report

This report will provide you with information regarding payments owed to your company by third parties (vouchers)  This report outlines the date of the activity, the booking, guest name, voucher #, sub total, # of passengers, net revenue, as well as tax information

All Internet Bookings  – by date created

This report provides you with information on your bookings that came through the internet, it covers information such as booking, date created, the activity, days purchased in advanced, company, as well as many other items

Summary by Activities Report

Provides you with information for each individual activity and for the total business for various different elements that include: Earned Revenue, Capacity Utilization, Total Discounts, Gross Margin, Total Commissions, Net Sales Revenue, Average Net Revenue per Customer Ticket

Discount Reports
Discount Summary Report

Provides you with the name of each discount used/unused along with the number of times utilized and the net total for each discount.

Discounts by Activity Date

This report will provide line level details by transaction for the discounts in the previous report.!

Commission Reports
Commissions by Account / Summary By Account

This report provides you with an easy way to identify what companies are selling and/or referring business and at what levels.  You can also drill it down by company specifiic or see all companies for the period you have selected.

Commission Letters Report

This report creates letters addressed to each agent or company detailing the transactions by agent or company are credited with.  The commissions owed to the company or agent.  The commissions already collected as deposits.  You can also use this report to show the agent or company what they have sold and the balance (if any) that is owed to them.

When a client has decided to purchase one of your activities or tours, they will be prompted within the sales cycle to purchase the merchandise you have offered for sale, and it will be combined with their final purchase.

Creating the merchandise is a quick process and can be completed in 5 simple steps, please contact our support team if you require assistance or call us at 1.604.566,9284.

Merchandise Selling tips:

• A DVD/Picture of the event
• A t-shirt/hat or any other type of merchandise
• Cancellation insurance
• Gift Certificates in pre-set denominations
• An optional tour

The possibilities are endless!  For more information on how to set up your merchandise as part if your activities and how to apply it on your website, be sure to visit our support page here

The team at Zaui is pleased to announce that we have made some updates in the manner in which you can apply promotional codes for your marketing resources.

You can now automatically apply promotional codes on your website passing through a URL link! Your clients no longer have to remember or write down a specific code  Zaui does the work for them, making your online booking conversions even easier.

Create an exclusive last minute deal and have clients click on a “Book now” button.  All your specific promotional code parameters will automatically apply to any booking made through the link that meets the promotional code rules you have determined.  This new and exciting nice feature will hopefully drive your clients to commit immediately as the link is only available for one hour from the moment they click.

For more information on how to set up your promotional code and how to apply it on your website, be sure to visit our support page here

Promo Code Tips

• Auto apply a % discount
• Auto apply a discount when booking a max/min window for an activity date
• Auto apply a discount on specific days
• Auto apply a discount when a certain number of passenger types are booked (ex: 10% family discount when minimum of 2 adults and 2 children are booked)
• Auto-apply facebook/twitter/blog/etc. discounts directly from links on these pages