Online Activity, Shuttle & Tour Management Systems

Zaui’s flexible online tour reservation system and airport shuttle software delivers advanced website and call center booking functionality. This powerful tour management software provides cost-effective solutions for activity providers, shuttle transportation companies, tour operators and businesses in the experience industry.

Log into Zaui through your web browser and you’ll discover a fully integrated activity reservation system. It allows activity and shuttle operators to create, book, manage, integrate and distribute multiple travel product inventory and rates from a single back office solution. The web-based tour reservation software features a full customer management system (CRM), detailed financial and sales reporting, and a shopping cart to capture revenue from your website and manage your business more efficiently.

Features and Modules

User and Access Control Management

• User access control
• User system usage and audit trail reporting
• Role and permission based access control

Tour and Activity Management

• Real time inventory management across all sales channels
• Full content management of activities
• Multiple pricing levels and pricing models
• Set custom taxation or activity specific surcharges
• Real time seat availability
• Seasonal pricing
• Activity categorizing and grouping
• Activity specific reporting
• Publish single activities or groups to online sales channels
• Management of cancellations and bulk cancellations
• Various activities/event types for business specific rules
• Ability to set custom activity restrictions and policies
• Activity specific commissions
• Define activity specific pickup or drop off locations
• Manage your activities and tours in multiple online sales portals and channels
• Create and sell third party activities and track revenues

Product Merchandising

• Real time merchandise inventory
• Content management for products
• Merchandise specific reporting
• Set custom taxation and merchandise specific surcharges
• Merchandise categorization and grouping
• Publish single merchandise or groups to online sales channels

Packaging Module

• Dynamic packaging system allows you to repackage your activities and products as well as third party activities
• Real time inventory tracking and control with packages
• Seasonal pricing
• Component based revenue definition and commissioning

Online Bookings Engine

• Fully integrated “front office” booking engine
• Feature rich booking engine is 100% re-brand-able to match your current website “look and feel”
• Booking engine runs from within your own domain name giving 100% brand and credibility
• Affiliate login
• Shopping cart system allows multiple purchases
• Automatic Google Analytics tracking
• Automatic Google E-commerce tracking
• Specific online booking functionality to match your specific business needs
• Auto email notifications sent to customers in real time

Online Promotional Codes

• Manage online promo code programs
• Sophisticated rules to control promo codes
• Track promo code performance
• Reporting on promo codes, tracked against activities or merchandise and customer

Multiple Portal Online Booking Engine

• Manage your own online booking engines
• Create and brand your own custom booking engines for groups, privates, events, and conferences
• Sophisticated rules control how the booking engine works, when it’s valid, and what can be sold through it

Zaui Dashboard Overview

• Customizable dashboard
• Manage your entire business from a single dashboard
• Daily, weekly, and monthly company data visually aggregated into single dashboard
• Real time historical aggregation of numbers for quick comparison

Currency and Taxation

• Multiple taxation system and configuration
• Surcharge management (EFTPOS, Credit Card, Levies and more)
• Activity or merchandise specific taxation or surcharge rules

CRM – Customer Relation Management

• Customer data management
• Customer purchase profiling and reporting
• Outside sales agent management and reporting
• Customer look-up, purchase profiles, demographic data and tracking

Gift Certificate Management

• Fully integrated gift certificate control and management
• Track revenues on gift certificate programs
• Specific reports on gift certificates redeemed and un-redeemed

Integrated Credit Card Payments

• Automatic credit card payment with all major payment gateways

Staff and Resource Scheduling

• Staff scheduling on activities
• Vehicle Fleet management
• Vehicle/driver/guide assignments and management
• Optional vehicle seat assignment for guests
• Automatic vehicle manifest assignment and production

Reporting

• Auditing
• Reservations Information
• Customer Data
• Company and Financials
• Revenues
• Earned/Unearned Revenues
• Commissions
• Invoices
• Demographic Reporting
• Transactions
• Online Promotional Codes
• Online Sales Channels
• Gift Certificates
• Operations Specific Reporting
• Forecast Reporting
• Online Analytics Reporting
• Activity Specific Reporting
• Merchandise Specific Reporting
• Package Specific Reporting
• Taxation Reporting

Because it is web-based, Zaui Software can be accessed anywhere, at anytime.

Interested in more information about how Zaui can be used to streamline your business, make a request to see a demo of the system.