Featured Clients using Zaui’s Tour Operator Software & Tour Reservation System

A diverse range of customers use the Zaui tour reservation system to accomplish a wide variety of tasks. The select clients profiled below highlight the flexibility and range of solutions provided by our web-based tour operator software.

LandSea Tours, one of Vancouver’s largest sightseeing operators, has provided local sightseeing experiences since 1985. Scott Mason, LandSea’s CEO, needed a tour operator software solution that would create efficiencies for B-to-C and B-to-B bookings by moving from a manual to an automated system.

Requirements included a robust call center solution, fleet assignment, plus Zaui’s sophisticated route management capabilities for LandSea’s complex hotel pick up and drop off services. In 2009, LandSea further streamlined and improved service by activating online bookings from their website in a project coordinated by Zaui.

Discover Banff Tours is a major player in the Banff National Park tourism scene and a long-time use of Zaui’s tour reservation system. Discover Banff provides a comprehensive mix of tour and activity services. This includes both their own product and the 3rd party offerings that Discover Banff resells as part of their activity reservation center. Activities include:

Summer Experiences
- Sightseeing
- Wildlife Viewing
- Hiking Tours
- Whitewater Rafting
- Canoe & Kayak Rentals
- Helicopter Tours
- Horseback Riding
- ATV Tours
- Cave Tours
- Self-Guided Driving Tours
Winter Experiences
- Sightseeing
- Icewalks
- Snowshoe Tours
- Dogsled Tours
- Snowmobile Tours
Private Tours
Charters

The need for powerful tour operator software is obvious for this high volume operation. Zaui’s tour reservation system enables their reservation centers and delivers a robust, secure web booking solution.

Tofino Bus operates Vancouver Island’s largest scheduled shuttle service. They had made a substantial investment in a custom shuttle reservation system, but were finding it too expensive to maintain and develop new features. Zaui was chosen to replace the in-house system since our tour reservation system includes a module for shuttle operators (in fact, Zaui’s first travel industry solution was custom airport shuttle software that helped our customer create a significant barrier to entry for new competition).

Tofino Bus had a special requirement of needing to integrate their own routes with a 3rd party schedule that they were contracted to operate. The Point-to-Point scheduling and pricing capabilities of Zaui provided the solution needed by Tofino Bus for both online and call center reservations. Tofino Bus is also one of the best examples of a client that has taken the Zaui CSS style sheet for the web booking module and customized to match their website.

Athabasca Glacier Icewalks is a progressive small tour operator that provides seasonal guided glacier hikes on the Athabasca Glacier in Jasper National Park. Peter Lemieux, Owner and Chief Guide, wanted a tour reservation system that would allow him to:

Save money and grow his business without adding more office staff
Take online reservations from customers, commissioned concierge agents, wholesalers and other call centers representing his products
Take reservations and manage inventories in real-time 24/7/365 whether he was in the office, out guiding clients or spending time with his family.
Access his business information in multiple locations via a web browser.

Zaui implemented our tour operator software near the end of Icewalks season in 2008 and Peter immediately began receiving bookings. Needless to say, he is a happy customer! Prince of Whales

Prince of Whales is the largest whale watching company in Western Canada and possibly the Pacific West Coast. This high volume operation needed a tour operator reservation system to:

Facilitate call center reservations
Maintain real-time inventories for all products and the equipment assigned to those products
Manage guide assignments for tours
Enable online bookings and take secure credit card payments from their website
Co-ordinate their hotel shuttle pick-up service with their scheduled whale watching tours
Produce comprehensive reports for financial information, commission & wholesaler bookings, customer details and sales data.

Zaui’s tour reservation system successfully powers Prince of Whales and has delivered strong ROI by allowing them to grow while reducing administration costs.