About Zaui
Zaui empowers travel operators with intuitive technology to scale, connect, and drive growth.
Zaui was Built for You
Your business
We designed our features to meet the needs of every size of business from tourpreneurs and mom‑and‑pop shops all the way through to the thriving enterprise.
Your customers
We’re committed to helping you deliver a positive experience at every stage of the customer journey from a prospect to a loyal customer to a long‑time advocate.
Your network
Connection is at the heart of what we do - connecting your business to guests, partners and the greater tourism community.
How It Started and How It’s Going
The Early Days: Blazing the trail
The year was 1999, right at the end of the dot‑com era. The location - the back of a van at Locarno Beach.
Our journey began when software engineering graduate and avid climber Kory Fawcett realized that tour and transportation companies were being managed inefficiently. They lacked the proper tools to effectively manage tours and routes, allocate resources and collect payment on the go. As a result, guest and tourist experiences suffered.
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Smart scaling in a rapidly changing world
Over the last decade, Zaui has evolved to stay ahead of the curve of global digital transformation.
With a laser‑like focus on high‑quality and reliable software, we’ve expanded and iterated our product suite to meet the ever‑changing needs of the tourism industry. This future‑oriented development has now made Zaui a mainstay in the reservation technology scene.
What’s ahead?
As the tourism industry continues to experience digital transformation and move operations online, we’re here to help. Whether it’s building out new features to meet customer needs, facilitating new integrations to drive more convenient workflows or simply being present to support our customers every day, our mission remains the same to help tour, activity and transportation operators everywhere future‑proof their businesses, scale and succeed.
Our Values - The Core of Who We Are
People First
We put people at the center of our decisions: our team, our customers and their guests. We believe that human connection is the foundation of exceptional experiences.
Forward leaning
We embrace change and innovation. Rather than standing still, we continually look ahead, anticipating the future of travel technology and leading the way for our partners.
Passion for the travel industry
Travel isn’t just our business, it’s our passion. We care deeply about the industry and are dedicated to empowering operators and travellers with thoughtful solutions.
Freedom with responsibility
We encourage autonomy and creativity while holding ourselves accountable. We trust our team to innovate and lead, knowing that responsibility and integrity guide everything we do.
Powered by a Team that Dreams Big
Our team is made up of talented, collaborative Zauians based in Canada, the US and Norway, united by a shared vision of shaping best-in-class tourism technology that scales with your business.
Inside Zaui: Product News, Tips & Tricks
How Bus Travel and Ticketing Services Are Going Digital: A Look at the Modern Passenger Journey
Discover how Bus Travel and Ticketing Services are going digital for a smoother, smarter passenger journey. Explore the latest innovations today!
Customer Success Story: TourExpress.ca’s Journey – Technology-First Transportation with Zaui
Read our latest Zaui Success Story featuring Tourexpress.ca's journey to scalable point-to-point transportation with Zaui's powerful platform.
Frequently Asked Questions
Zaui is a comprehensive, cloud-based travel booking software and reservation system designed for tour, activity, and transportation operators. It centralizes your business operations by providing a suite of tools to manage bookings, inventory, pricing, and customers all from one dashboard. Essentially, it automates your manual tasks, allowing you to accept direct online bookings 24/7, manage real-time availability, and grow your business efficiently.
Our platform is built for a wide range of tourism businesses. If you sell time- or seat-based experiences, Zaui is for you. This includes:
- Tour Operators (sightseeing, multi-day, walking tours)
- Activity Providers (zip-lining, kayaking, cooking classes)
- Transportation Operators
- Shuttle & Limo Services
- Boat & Rental Companies
- Ticketing & Attraction Venues
Absolutely. Zaui is designed for seamless integration. You can easily add our booking engine to your existing website—whether it's built on WordPress, Squarespace, Wix, or a custom platform. This allows customers to book directly with you without ever leaving your site, providing a smooth user experience and maintaining your brand's integrity.
Zaui helps increase your bookings in several key ways:
- 24/7 Online Bookings: Capture sales around the clock, even when you're not in the office.
- Mobile-Optimized Checkout: Provides a flawless booking experience on any device, reducing cart abandonment.
- Channel Manager: Connects you with major Online Travel Agencies (OTAs) like Viator, GetYourGuide, and Expedia, syncing your availability automatically to prevent overbookings and expand your reach.
Agent Portal: Allows your reseller and affiliate partners to book directly into your system with their own logins and commission rates.
Our travel booking software integrates with leading global payment gateways to ensure secure and reliable transactions. We support industry leaders like Stripe, Square, PayPal, Authorize.Net, and many more. All transactions are PCI compliant, giving you and your customers peace of mind.
Yes. Resource and inventory management is a core feature of our travel booking software. You can manage availability for guides, vehicles, equipment, and venues. The system automatically updates inventory across all sales channels (your website, OTAs, in-person bookings) in real-time, which virtually eliminates the risk of overbooking.
We offer flexible pricing plans designed to scale with your business. Our pricing is typically based on a monthly subscription model that varies depending on the size of your operation and the specific features you need. We believe in transparent pricing with no hidden fees. For a detailed quote tailored to your business, we recommend scheduling a personalized demo with one of our product specialists.
We're committed to your success. Every new Zaui customer is paired with a dedicated Onboarding Specialist to guide you through setup and training. Beyond that, our support team is available via phone, email, and live chat. You'll also get full access to our extensive Knowledge Base, filled with tutorials, guides, and best practices for using our travel booking software.
